Estate agents have a worldwide reputation for exaggerating the good points of something they are trying to sell and downplaying the bad – but they’re not alone. This ‘selective editing’ tactic is used by any professional company trying to sell something; the trick is to learn to see through their statements and find the truth.
When it comes to travel agents, it’s all the more difficult to trust them. For a start, unlike when you’re with a realtor, you aren’t there to view the hotel you will be staying at – so you have to rely totally on what the travel agent says and what the photographs of the hotel suggest. Therefore it’s all the easier to be lead down the garden path, and end up staying in a hotel that makes your entire holiday a misery.